bn999 Terms & Conditions

These Terms and Conditions ("Terms") govern the relationship between bn999 ("we", "us", "the Platform") and any individual ("you", "the Player", "the User") who accesses, registers, or uses the bn999 online betting and casino platform available at https://bn999.io.

By creating an account, depositing funds, placing a wager, or otherwise using any feature of bn999, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must not use the Platform.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and bn999.

To register and maintain an active account on bn999, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. bn999 operates as a strictly 21+ platform and enforces age verification on all registered accounts without exception.
• You must be registering as an individual acting on your own behalf. Corporate accounts, shared accounts, and accounts operated by third parties on behalf of another individual are not permitted.
• You must not be an existing bn999 account holder. Only one account per person, per household, per device, and per payment method is permitted. Duplicate accounts will be closed and any associated balances may be forfeited.
• You must provide accurate, complete, and truthful information at the time of registration and update your details promptly if any information changes.
• You must not be accessing the Platform in a jurisdiction where online betting is explicitly prohibited under applicable local law.

By completing the registration process, you warrant that all information provided is accurate and that you meet the eligibility criteria set out above. bn999 shall bear no liability for losses arising from ineligible use of the Platform.

You are solely responsible for maintaining the confidentiality of your bn999 account credentials, including your username, password, and any two-factor authentication codes. You must not share these credentials with any third party under any circumstances.

All activity conducted through your account is your responsibility. If you suspect that your account has been accessed without your authorisation, you must notify bn999 support immediately via live chat or by emailing [email protected]. bn999 cannot be held liable for losses resulting from unauthorised access where you have failed to take reasonable steps to secure your account.

• Do not use a password that is easily guessable or that you use on other platforms.
• Enable two-factor authentication (2FA) via SMS for additional account protection.
• Do not access your bn999 account from shared or public devices.
• Log out of your account after each session, particularly when using a mobile device.

bn999 employs 256-bit SSL encryption across all platform connections and does not store plain-text passwords. Security audits are conducted regularly to maintain the integrity of player data and account balances denominated in BDT.

All financial transactions on bn999 are conducted in Bangladeshi Taka (BDT). The Platform does not apply foreign exchange conversion fees. The following terms apply to all deposits and withdrawals:

Deposits:

• The minimum deposit amount is ৳200. There is no maximum deposit limit for standard accounts, though enhanced verification may be required for high-value deposits.
• Supported deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• Deposits are credited to your account balance in real time for mobile financial services (bKash, Nagad, Rocket, Upay). Bank transfer deposits are credited within one business day.
• bn999 does not accept deposits from third-party payment sources. The payment method used for deposit must be registered in your own name and must match the details on your bn999 account.

Withdrawals:

• All withdrawal requests require completion of Know Your Customer (KYC) identity verification before the first withdrawal is processed.
• The minimum withdrawal amount is ৳500. Processing times vary by method: bKash and Nagad withdrawals are typically completed within 30 minutes; Rocket and Upay within 10 minutes; bank transfers within 30 minutes on standard business days.
• Withdrawals must be directed to the same payment method used for the originating deposit where technically possible, as an anti-money laundering control.
• bn999 reserves the right to request additional verification documentation for withdrawal requests that trigger risk-monitoring thresholds.
• Withdrawals of active bonus funds are subject to the wagering requirements specified in Section 5 of these Terms.

bn999 offers a range of promotional incentives to new and existing players, including welcome bonuses, reload bonuses, cashback programmes, VIP rewards, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All promotional offers are subject to the following general terms:

• Wagering Requirements: All bonuses carry a wagering requirement that must be satisfied before bonus-derived winnings can be withdrawn. The specific wagering multiplier for each offer is stated on the promotion page at the time the offer is presented.
• Eligibility: Bonuses are available to eligible, verified players only. Where a welcome bonus is offered, it is available once per new player, per household, and per device.
• Time Limits: All bonuses have a validity period during which wagering requirements must be met. Bonuses that expire before wagering is completed will be voided along with any associated winnings.
• Game Contributions: Different game types contribute to wagering requirements at different rates. Slot games typically contribute 100%. Live casino games, table games, and sports bets may contribute at a lower rate as specified in the individual promotion terms.
• Abuse: bn999 employs automated and manual monitoring to detect bonus abuse, including but not limited to: creation of multiple accounts to claim bonuses repeatedly, low-risk hedging strategies designed to meet wagering requirements risk-free, and collusion between players. Any detected abuse will result in bonus cancellation, withholding of associated winnings, and possible permanent account closure.

bn999 reserves the right to alter, suspend, or withdraw any promotional offer at any time with reasonable notice. Players will not be entitled to compensation for discontinued promotions provided wagering requirements already in progress are honoured.

All bets placed on the bn999 sportsbook and all wagers placed in the casino are subject to the specific rules of the relevant product. The following general rules apply across the Platform:

• Bets are final once confirmed. A bet confirmation screen will be displayed before finalisation. It is the player's responsibility to review the bet slip before confirming.
• In the event of a technical failure during a casino game round that prevents normal completion, bn999 will apply the game provider's standard void and re-credit procedure for the affected round.
• Live betting markets may be suspended at any time at the Platform's discretion — for example, in response to significant in-play events in a cricket match (wicket, DRS review, weather delay). Bets placed while a market is suspended will be voided.
• Pricing errors (manifestly incorrect odds) do not constitute valid betting opportunities. bn999 reserves the right to void bets placed at prices that were clearly erroneous at the time of placement.
• All casino games offered on bn999 use certified Random Number Generator (RNG) technology. Game outcomes are independently verified and are not manipulated by the Platform.
• Sports betting markets — including cricket, football, kabaddi, and hockey — are subject to the official result as confirmed by the relevant governing body (e.g., ICC for international cricket, BPL governing board for Bangladesh Premier League fixtures).

The following activities are strictly prohibited on the bn999 platform. Engaging in any prohibited activity may result in immediate account suspension, permanent ban, forfeiture of all balances, and where applicable, referral to relevant authorities:

• Registering more than one account or assisting another individual in registering a duplicate account.
• Providing false, misleading, or fraudulent identity or payment information.
• Using the Platform to facilitate money laundering, terrorist financing, or any other financial crime.
• Employing automated betting software, bots, scripts, or artificial intelligence tools to interact with the Platform without express written permission from bn999.
• Exploiting software bugs, errors, or loopholes — whether in the Platform itself or in third-party game software — to gain an unfair advantage. Any winnings generated through exploitation of a software error will be voided.
• Engaging in or facilitating match fixing, spot fixing, or any form of corrupt conduct in connection with sporting events offered on the bn999 sportsbook.
• Colluding with other players to gain a systematic advantage in casino games, including poker and live casino formats.
• Accessing the Platform using a VPN, proxy, or other IP-masking technology for the purpose of circumventing geographic or account restrictions.
• Harassing, threatening, or engaging in abusive communication with bn999 staff or other players via any channel.

bn999 is committed to providing a safe and enjoyable betting environment for all eligible players. We recognise that for some individuals, gambling can become problematic, and we take our duty of care seriously.

The following responsible gaming tools are available to all registered players via the account dashboard at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit into your account. Limit reductions take effect immediately; limit increases are subject to a 48-hour cooling-off period.
• Loss Limits: Set a maximum amount you are willing to lose over a defined period. Once the limit is reached, betting is suspended for the remainder of the period.
• Session Time Reminders: Receive on-screen notifications when your gaming session exceeds your chosen duration threshold.
• Cooling-Off Period: Temporarily suspend all betting activity for a period of 24 hours, 7 days, 14 days, or 30 days. During a cooling-off period, access to the sportsbook and casino is disabled.
• Self-Exclusion: Permanently or semi-permanently close your bn999 account. Self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure are available. Once activated, self-exclusion cannot be reversed before the chosen period expires.

If you believe that your gambling is causing harm to yourself or others, please contact our support team via live chat (available 24 hours a day, 7 days a week in Bangladesh Standard Time) or visit the Responsible Gaming page for further guidance. You are also encouraged to use the self-assessment tools available on that page.

All content on the bn999 platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of bn999 or its content suppliers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial betting and gaming purposes only. This licence does not include the right to:

• Reproduce, distribute, or publicly display any content from the Platform.
• Modify, adapt, translate, or create derivative works from Platform content.
• Reverse engineer, decompile, or disassemble any software component of the Platform.
• Use any data mining, robots, scrapers, or similar data extraction tools on the Platform.

The bn999 brand name, logo, and associated marks are proprietary identifiers of the Platform. Unauthorised use of these marks in any context — including on social media, third-party websites, or promotional material — is strictly prohibited and may give rise to legal action.

To the fullest extent permitted by applicable law, bn999 shall not be liable for:

• Any loss of profits, revenue, business, or goodwill arising from your use of or inability to use the Platform.
• Any indirect, consequential, special, or incidental damages arising out of or in connection with these Terms or the Platform.
• Any interruption, suspension, or termination of Platform services — whether planned or unplanned — including but not limited to scheduled maintenance, technical failures, or third-party service outages affecting payment processing or game delivery.
• Any losses arising from unauthorised account access where the player has failed to maintain adequate account security as described in Section 3.
• Any inaccuracy in odds or pricing that has been subject to a manifest error correction under Section 6.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

bn999 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in that policy.

Personal data collected during registration and account operation — including your name, date of birth, address, contact details, payment method information, and transaction history — is used for account management, identity verification, fraud prevention, responsible gaming monitoring, and customer support purposes.

bn999 does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, KYC verification service providers, and fraud prevention agencies where necessary to deliver Platform services. Full details of data sharing arrangements are set out in the Privacy Policy.

bn999 reserves the right to update, modify, or replace these Terms at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, except where immediate changes are required for legal, regulatory, or security reasons.

The most current version of these Terms will always be accessible at https://bn999.io/terms-conditions. The effective date at the top of this document reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Terms.

If you do not agree to any amended Terms, you must cease use of the Platform and may request account closure by contacting our support team. Outstanding verified balances will be processed for withdrawal subject to standard verification requirements.

These Terms shall be interpreted and construed in accordance with applicable principles of international online gaming law as they apply to the Bangladesh market. By using the Platform, you agree that any dispute arising out of or in connection with these Terms or your use of bn999 shall be subject to the following dispute resolution procedure:

• Step 1 — Informal Resolution: In the first instance, you must contact bn999 support via live chat or email at [email protected], clearly describing the nature of the dispute. We will aim to resolve all disputes within 10 business days of receipt.
• Step 2 — Formal Written Complaint: If the dispute is not resolved informally within 10 business days, you may submit a formal written complaint to [email protected] with the subject line "Formal Complaint". A dedicated complaints handler will be assigned within 5 business days.
• Step 3 — Escalation: If the formal complaint process does not produce a satisfactory outcome within 30 days, either party may seek resolution through an independent alternative dispute resolution (ADR) mechanism agreed by both parties at that time.

Nothing in this dispute resolution clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

If you have any questions about these Terms and Conditions, or if you need to raise a concern relating to your bn999 account, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the bn999 platform after completing your bn999 login
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Live chat responses within 2 minutes; email responses within 24 hours on business days